Privacy Policy

Effective Date: January 1, 2024

At D&G Custom Guns, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We collect personal information in several ways to provide you with our products and services. The types of information we collect include:

• Personal Information: Name, email address, phone number, shipping address, billing information, and any other details necessary for processing transactions.
• Order Information: Details about the products or services you purchase, including custom orders.
• Website Usage Information: Information automatically collected when you visit our website, such as IP address, browser type, device information, and cookies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping firearms to your chosen FFL dealer.
• Communicate with you about your orders, custom requests, and any customer service inquiries.
• Improve our website and services based on user feedback and behavior.
• Send promotional offers or marketing communications, only if you have opted in to receive them.
• Comply with legal obligations, such as completing background checks for firearm purchases.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: We may share your information with service providers that assist us with payment processing, shipping, or other business operations.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as cooperating with law enforcement or regulatory bodies.
• FFL Dealers: When purchasing a firearm, we share your information with the FFL dealer you select to handle the firearm transfer.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist with our marketing efforts. You can choose to disable cookies in your browser settings, but this may limit certain features on our website.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to keep your information secure, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Your Choices

• Opting Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. However, you will still receive necessary communications regarding your orders and transactions.
• Accessing or Updating Information: You may request access to or updates of your personal information by contacting us at ops@dgcustomgroup.com.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as of the date stated. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your information, please contact us at:
Email: ops@dgcustomgroup.com