Refund Policy

Effective Date: Jan 2024

Thank you for choosing D&G Custom Guns. Please review our refund policy carefully as it applies to all purchases made through our website or in-store.

1. All Sales Are Final

At D&G Custom Guns, all sales are final. Once a purchase is made, we do not offer returns, exchanges, or refunds for any products, including firearms, custom parts, accessories, or services.

2. Order Cancellations

• Custom Firearms and Parts: Orders for custom-built firearms and parts cannot be canceled once the build process has begun. By placing an order, you acknowledge that the design, build, and modification of your firearm is a bespoke service, and cancellations are not accepted.
• Non-Firearm Products: Non-firearm orders (e.g., accessories) are also final once the transaction is completed, and no cancellations will be accepted.

3. Defective Products

If you receive a product that is defective or damaged upon arrival, please contact us at ops@dgcustomgroup.com within 7 days of receiving the item. We will work with you to resolve the issue, which may include a warranty claim or repair, depending on the product and situation.

4. Warranty Claims

Certain products may be covered under a manufacturer’s warranty. Please refer to the specific warranty information provided with your product. Any warranty issues will be handled directly through the manufacturer or with D&G Custom Guns, depending on the warranty terms.

5. Contact Information

If you have any questions or concerns about your purchase, please reach out to our team:
Email: ops@dgcustomgroup.com

We appreciate your business and are committed to providing you with the best possible products and services.